Simply Wigs aim to keep you informed concerning your order status at all times. If you have any queries with regard to your order, please call us on 01484 844557 or email us.
If for any reason you are not completely satisfied with your purchase, we will gladly refund or credit your account as long as the following conditions are met:
- The order is cancelled within 7 days of signing for the goods. Under NO circumstances will a refund be issued, unless this condition is met.
- The wig or hairpiece is unused, tickets still intact, not brushed, cut or had any contact with food smells, hair spray, perfume or cigarette odours.
Should it be necessary to return an order that was placed as a special delivery, a 5% handling charge will be incurred. This will be charged on ALL returns of special deliveries.
Prior to any return, you MUST contact us. A refund authorization number will be issued by a member of the Simply Wigs team. This MUST be obtained before any item can be returned.
All products should be returned to Simply Wigs in an unused and resalable condition - complete with correct packaging. We recommend that you send the parcel via a recorded or special delivery service. Simply Wigs cannot accept any liability for products lost or damaged in transit. You are responsible for the return carriage of the goods.
If a client repeatedly returns products, Simply Wigs Ltd reserves the right not to supply future goods to the individual concerned.
International orders are non-returnable.
Accessories are non-returnable.
Please address all refunds and exchanges to Simply Wigs Ltd, Unit 2A & 2B Spa Fields Industrial Estate New Street, Slaithwaite, Huddersfield, HD7 5BB.
Please do not hesitate to call us for any reason concerning exchanges/refunds on 01484 844557 or email us.