Terms and Conditions
This website is operated by Simply Wigs Ltd. As a user of this website, you acknowledge that any use of this website including any transactions you make are subject to our Terms and Conditions below.
Please read through these Terms and Conditions carefully before confirming your order. If you have any questions please follow the instructions on the Contact Us page.
1. We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the Terms and Conditions on each occasion you use this website.
2. Payment will be taken/charged when the order is placed.
- 2.1 Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as canceled.
- 2.2 Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund. You should inform us of any such cancellation via the following methods: Contact Us page, letter, fax, email or telephone. On cancellation we aim to refund within 10 working days.
- 2.3 All prices are inclusive of VAT.
3. Simply Saver Delivery Simply Saver is the service that offers you a Royal Mail, Second Class Recorded delivery for just 99p. We anticipate that your order would be with you within 5-7 working days, from date of despatch. This does though depend on the Royal Mail service in your particular area. Have you a speedy postman, or a chilled out postman? This is a signed for service, so you will have to sign before the postie will let you have your fabulous order. The lovely postie people are under guidance to leave a ‘While You Were Out’ card if you are not available to sign for the package. You then have the option of collecting from your local sorting office. Premium Delivery is the service that offers you a Royal Mail, First Class Recorded delivery for £5.95. We anticipate that your order will be with you within 2-5 days, from date of despatch. This is a signed for service, so you will have to sign, before the postie will let you have your fabulous order. The lovely postie people are under guidance to leave a ‘While You Were Out’ card if you are not available to sign for the package. You then have the option of collecting from your local sorting office. We shall not be liable for any delay to delivery caused by an event outside our reasonable control.
3.1 If on the rare occasion that the lovely Royal Mail do not deliver your parcel, then this is our plan of action. We will begin a Missing Parcel claim with Royal Mail, but our hands are tied as we cannot start this process until 15 working days have elapsed from the date of despatch for items to be delivered in the UK; and 20-25 working days for items sent internationally. We will, after this time, arrange for your order to be re-processed and posted to you at no extra charge and we will pursue a claim with Royal Mail for the missing parcel. If you wish to re-order in the meantime, please place your order and this will be processed and despatched for you.
4. Please be aware that for orders of standard bottled products (such as shampoo, conditioner, balsam etc) the following delivery charges apply within the UK –
- 4.1 Up to and including 2 bottles may be sent using the Simply Saver delivery option (99p)
- 4.2 Up to and including 4 bottles may be sent using the Standard delivery option (£5.95)
- 4.3 For 5 or more bottles an additional charge will be requested and this will be agreed with you prior to your items being dispatched.
- 4.4 For international orders the maximum number of bottles that may be sent is 4.
- 4.5 Due to international delivery restriction we cannot send some bottled products by air. If this applies to your order we will cancel these items and refund you.
Items out of stock
Items temporarily out of stock will be put on back order and you will be notified immediately, by e-mail or telephone. You then have the choice to wait for your order, choose a different colour/style or cancel the order.
In the event that the goods are unsuitable, you may cancel them within 14 working days to our business premises for an exchange or a refund.
- 5.1 A returns number must be obtained before returning any products. A return number can be requested via the Contacts Page, or 01484 844557
- 5.2 Goods should be returned at your own cost, and in their original condition and packaging. On receipt of the returned goods we will dispatch a replacement or provide a refund. Refunds will be processed within 10 days of receiving the returned item.
- 5.3 You will be liable for any damage to the goods caused while in your possession.
- 5.4 If we do not receive the returned goods within the 7 working day period you will be deemed to have accepted the goods.
- 10.5 Accessories are non returnable (Shampoos etc).
- 10.6 If a client repeatedly returns products, Simply Wigs Ltd reserves the right not to supply future goods to the individual concerned.
6. Return of unwanted goods is at our discretion. Returns will only be accepted if cancelled within 14 working days in a resalable condition, in their original packaging. This is non negotiable.
7. All clearance Items are non-refundable. Your statutory rights are not affected.
8. We regret that we must limit Sale items to be no more than 1 of any individual item.
9. Simply Wigs reserve the right to refuse multiple orders. Please do not order several wigs to try on. A 5% charge will be incurred on any items returned from multiple orders. Simply Wigs are very happy to exchange an item if unsuitable.
Fabulous Friday Terms & Conditions
- 10.0 The 'Fabulous Friday' promotion can not be used in conjunction with any other offer of discount or transferred to any other previous offers.
- 10.1 The 'Fabulous Friday' promotion cannot be retrospectively applied to items once the offer has ended.
- 10.2 If any item is out of stock we will place the item on back order for you.
- 10.3 Items purchased as part of this promotion cannot be exchanged although can be refunded if unsuitable.
- 10.4 The promotion is restricted to 1 item per customer.
- 10.5 We reserve the right to terminate this promotion without notice
- 10.6 We reserve the right not to accept or process your order for any reason and at our sole discretion.
Special Order Terms & Conditions
- 11.0 Where the facility exists, special orders may be taken for discontinued items or discontinued colours of stock items.
- 11.1 The minimum number and colour combinations: prices are approximate lead times will vary according to the manufacturer.
- 11.2 You will be notified of all minimum number/colour combinations; prices and approximate lead times prior to confirming the order.
- 11.3 Payment will be taken in advance.
- 11.4 All goods manufactured to your specifications are excluded from the right to cancel.
- 11.5 All goods manufactured to your specifications are non-returnable.
- 11.6 All lead times, however stated are approximate and we will not be liable to you in respect of any losses arising out of any event or series of events beyond our reasonable control.
Simply Wigs Ltd trading as simplywigs.co.uk is a company registered in England and Wales, registration number 06473545