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Terms and Conditions

This website is operated by Simply Wigs Ltd. As a user of this website,  you acknowledge that any use of this website including any transactions you make are subject to our Terms and Conditions below.

Please read through these Terms and Conditions carefully before confirming your order. If you have any questions please follow the instructions on the Contact Us page.

1. We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the Terms and Conditions on each occasion you use this website.

2. Payment will be taken/charged when the order is placed.

Delivery

3. Simply Saver Delivery Simply Saver is the service that offers you a Royal Mail, Second Class Recorded delivery for just 99p. We anticipate that your order would be with you within 5-7 working days, from date of despatch. This does though depend on the Royal Mail service in your particular area. Have you a speedy postman, or a chilled out postman? This is a signed for service, so you will have to sign before the postie will let you have your fabulous order. The lovely postie people are under guidance to leave a ‘While You Were Out’ card if you are not available to sign for the package. You then have the option of collecting from your local sorting office. Premium Delivery is the service that offers you a Royal Mail, First Class Recorded delivery for £5.95. We anticipate that your order will be with you within 2-5 days, from date of despatch. This is a signed for service, so you will have to sign, before the postie will let you have your fabulous order. The lovely postie people are under guidance to leave a ‘While You Were Out’ card if you are not available to sign for the package. You then have the option of collecting from your local sorting office. We shall not be liable for any delay to delivery caused by an event outside our reasonable control.

3.1 If on the rare occasion that the lovely Royal Mail do not deliver your parcel, then this is our plan of action. We will begin a Missing Parcel claim with Royal Mail, but our hands are tied as we cannot start this process until 15 working days have elapsed from the date of despatch for items to be delivered in the UK; and 20-25 working days for items sent internationally. We will, after this time, arrange for your order to be re-processed and posted to you at no extra charge and we will pursue a claim with Royal Mail for the missing parcel. If you wish to re-order in the meantime, please place your order and this will be processed and despatched for you.

4. Please be aware that if more than four individual bottled products such as shampoo, conditioner or hairsprays are ordered an additional delivery charge may be requested.

Items out of stock

Items temporarily out of stock will be put on back order and you will be notified immediately, by e-mail or telephone. You then have the choice to wait for your order, choose a different colour/style or cancel the order.

Returns

In the event that the goods are unsuitable, you may cancel them within 14 working days to our business premises for an exchange or a refund.

6. Return of unwanted goods is at our discretion. Returns will only be accepted if cancelled within 14 working days in a resalable condition, in their original packaging. This is non negotiable.

7. All clearance Items are non-refundable. Your statutory rights are not affected.

Multiple Orders

8. We regret that we must limit Sale items to be no more than 1 of any individual item.

9. Simply Wigs reserve the right to refuse multiple orders. Please do not order several wigs to try on. A 5% charge will be incurred on any items returned from multiple orders. Simply Wigs are very happy to exchange an item if unsuitable.

Fabulous Friday Terms & Conditions

Special Order Terms & Conditions

Simply Wigs Ltd  trading as simplywigs.co.uk is a company registered in England and Wales, registration number 06473545


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