Buying a wig can be a very personal and sometimes a completely private purchase, for our wig-wearing community. Here at the SW offices, we regularly speak to customers who are apprehensive that their nosy neighbours might see what they are ordering when the package arrives. We have a lot of clients who will call or email us to ask how their orders will be sent out.
You do not have to worry about this; let us appease any worries that you may have and put your mind at rest.
The Simply Wigs Packaging
Our warehouse staff take their roles incredibly seriously and packaging your order in a discreet manner is their main priority.
If you have purchased a wig, the box will either be plain brown or plain white, depending upon the size of your purchase. It will be secured with tape and you can rely on our warehouse team to secure the parcel within an inch of its life! Nothing is getting out of that box until you are ready to open it!
There is no mention of Simply Wigs on the outside of the package. The only clue to where the package has come from is the small return address (measuring about 1 inch) on the packing label. There is no mention, though, of the Simply Wigs brand.
Your purchase is anonymous.
If you purchase an item which is smaller than a wig box, such as some conditioner, your order may be sent in a jiffy bag. Again, it will be secured by a tenacious member of the warehouse team, and there will be a small address label on the package, as mentioned above.
MEET THE WAREHOUSE TEAM…
Hardworking & passionate about your packages.
“We hope that this article will help you feel more at ease when you are ready to take delivery of your wig. Now all you have to do is open the box and look fabulous”.
I agree that the post office is the main problem with discretion. I live in a small community and the one person behind the counter is always the same . I have been to nearby post offices or sent my husband or just vaguely said it was light clothing but I rather suspect that the post office lady must know the label . I always think she gives me “ a look “ .
I too have suffered the embarrassment at the Post Office. I was fortunate enough to be served by a gentleman who noticed my evident reluctance was due to a sensitive situation, not due to criminal activity! He showed me the list they are working from to describe the contents. The closest description is MATERIAL. Well, it is fibre. I tend to return to that Post Office, although it is not my local. My local Post Office are a little more persistent in nailing down a description. Having read the above comments. When someone presses for more detail in future, I will use the ‘hat’ cover story. Thank you.
Hi Janie,
I hope that today is a good day for you. Give us a call on 01484 844557 and we will talk through all your requirements and options with you. If you do decide to order a wig, or turban and you find it is unsuitable, you can always return for a refund. SW xx
Oh I just wish you were closer, am in Scotland and don’t drive and also going through chemo and radiotherapy. How can you please help me? X
Unfortunately it is now required of Post Office staff to ask the contents of a package, in order to prevent sending of ‘prohibited items’ by post (which includes surprising items such as nail polish).
However, they are perfectly happy for you to provide a vague answer, such as ‘headgear’, or ‘a hat’, They have no personal interest in the contents of your package, nor do they want to embarrass you in front of anyone else, but I understand that people are sometimes taken aback by the question.
Perhaps they could do as at the airport, and have a poster of prohibited items and just ask ‘Does your package contain any of these items?’
The discreet packaging of Simply Wigs is brilliant! The Post Office, on the other hand, are not so helpful; I have had arguments with PO staff who have insisted, when I wanted to return a wig for exchange, that I tell them in front of the whole shop exactly what the package contains. They tell me that the law requires this, though they don’t know what law. I suggested that if the package contained a box of Semtex I probably wouldn’t be honest about saying so, but they were not amused by that.. I have to admit that if I need to return a wig now, I just say “headwear” or “a hat” when they ask me. It’s more or less true, and it seems to do the trick!
I must admit I wear a wig for a change of appearance rather than out of necessity. I have 11 now, and nobody notices. They are that good. Simplywigs is an excellent company to deal with. Packaging is great….apart from the weight you’d think it was footwear! My husband thinks ‘s ‘another pair of shoes!?’ Keep up your great work!