Wig Orders – some terminology explained

By Emma | February 13th, 2019 | New Wig Wearers

What is a Backorder?You have placed an order and you may receive an email from SW to say that it is on ‘Back order’. Frustrated and slightly miffed, you may begin to think, what is this infamous back order? Is it secret terminology that only exists in the wig industry? Is it a secret handshake that I am unaware of as yet? When am I going to get my order? Let the Simply Wigs team help you out. There are lots of wigs and lots of colours and frustratingly for SW not all the wigs are available from our suppliers, all of the time. We chat regularly to our suppliers about improving their stock and the majority of our suppliers are working with us. We will continue to push our suppliers with regards to their stock availability, as we want you to receive your delivery as promptly as possible.
Thankfully, for the majority of our community, we are able to supply wigs within our timescale guidelines. If not though and we have to order the wig in, this is termed as a ‘back order’.
In the email, or telephone call, we will always detail how long we are anticipating that the delivery will be. This is normally within 7-10 or 10-14 working days, from when you placed the order. If though the expected delivery date is going to be longer than that, you will receive a phone call from our friendly team to advise you and ask you how you would like to proceed.
Backorders are thankfully becoming more of a rarity, but if your item is out of stock, please be reassured that we will keep you informed as much as we possibly can.
SW top tips for coping with wig backorders:If you are wanting your item for a specific date, please do call our friendly Customer Services team and we will check stock for you.
 Check your emails to see if we have sent any updates with regards to your order.

The Author - Emma

Welcome to Simply Wigs, and thank you so much for being here. My name is Emma, and coupled with my husband Stuart, we started this company from our kitchen table in 2002. We began as our family was thrown into the world of hair loss, and we wanted to create a company where support, education, and hair loss options, were available together in one inclusive place. Simply Wigs is now more than just a wig retailer; it represents my mission to provide support, understanding, and high quality wigs to those experiencing hair loss. I have always prioritised creating personal connections with our customers. My vision is to foster a sense of community and trust, ensuring every customer feels valued and understood. This personal touch has been a cornerstone of our Simply Wigs business philosophy and remains integral as our company continues to grow. I hope that Simply Wigs plays a supportive, encouraging and inspiring part of your life, as you navigate the world of hair loss.