In this customer story, Jacqui shares her hair loss journey and recounts her experience with Ellen Wille styles.
Experiencing an itchy, dry scalp was the first sign to Jacqui that something was wrong. After consulting her GP, she realised that she needed a solution. This was the beginning of how wigs would transform her life. Read on to find out more.
Jacqui’s Story
When I first noticed my scalp was very itchy and dry, I contacted my GP, who told me that I had sun damage on my scalp. My hair had got very thin in the past few years, even though I had worn protection, and I was faced with the thought of skin cancer. My GP suggested that I come into the surgery and let them take a deeper look at my scalp, which I agreed to. I went into the surgery and was told they would like to cut it out. I decided to do this after it was cut out; I was left with a scar and was told that my hair would be unlikely to grow back there.
This gave me a lot to worry about, and unfortunately, I ended up with alopecia. My hair hasn’t grown back over the scar, and I have lost hair on my legs, arms, and eyebrows. I have been wearing Ellen Wille wigs for several years now, and I have gained a lot more confidence since wearing a wig.

Me, in my Coco wig.
Love Jacqui x
Coco wig by Ellen Wille – The Coco wig from Ellen Wille is praised for its luxurious, voluminous style, natural movement, and high-quality synthetic fibres that maintain their shape with minimal maintenance.

Ellen Wille Coco wig.
Light Honey Mix
Coco Wig Q&A
After wearing the Coco wig for a period of time, Jacqui got back in touch with us.
She said:
‘After a length of time, I have found that the wigs seem to be getting thinner, even though I have looked after them with shampoo and conditioner, suitable for fibre wigs. I would now like to maybe change the style of the wig and am thinking of coming and trying a few on in your shop and seeking your advice.
The wig that I have been wearing is the Ellen Wille Coco wig. But I have found it getting flatter and not staying up when I push it up, as it used to. I would like a wig with more height on top and at the back, and I have seen a few that match what I want when looking at your website.’
Becca from the SW team responded:
‘Hello Jacqui, it is so lovely to hear you have gained your confidence back! The Ellen Wille wigs are fabulous. I can see that since you wrote this article, you have been in to see us at our shop and found a fabulous new style: the Winner wig (a very popular style and a great choice)! We love to see our customers. It’s the best way to try new looks and colours, and we cannot wait to see how you get on with your new one. We cannot wait to see you again.’
Do You Want the Simply Wigs Experience?
If, like Jacqui, you have started to worry about hair loss and want to restore your confidence, please browse our hair loss support guides and stories to delve deeper into our wonderful wig-wearing community.
Additionally, if you have a question about booking an appointment to find your glamorous new wig, please get in touch with us.

CONTACT US
We would LOVE to hear from you. Our friendly Customer Services Team can be reached Monday to Thursday (9:30 am to 3:30 pm GMT, and Friday 9:30 am to 2:30 pm GMT).
Come and say hello!

THE AUTHORS
We just love when our customers share their reviews, detailing their hair loss journeys. Each story is unique and incredibly inspiring. These personal accounts offer valuable insights..
Hi Jacqui,
Thank you for your message!
For styling your Winner wig, you can certainly use hairspray or creams, that are made for synthetic hair. I have linked them here for you –
1. Delicate scent hairspray
2. Ellen Wille Styling Cream
If you need any further assistance, please do call our team on 01484 844557.
Hi, I have bought 2 winner wigs from you this year which I am very pleased with ,when I was speaking to you I asked if there where any products to help with keeping the wigs from going flat and you told me that you can buy hair gel and hairspray for fibre wigs,I have looked around but I can’t find them,can you let me know the brands or where I can buy them from pleased.thank You .