Privacy Policy

1. Who We Are

Simply Wigs Ltd is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, place an order, contact us, attend an appointment or otherwise interact with us.

Data Controller: Simply Wigs Ltd
Address: Unit 2A–2E, Spa Fields Industrial Estate, Slaithwaite, Huddersfield, HD7 5BB
Telephone: 01484 844557
Email: [email protected]

2. Information We Collect

We may collect and process the following information:

Information You Provide

• Name
• Billing address
• Delivery address
• Email address
• Telephone number
• Mobile number
• Account login details
• Appointment information
• VAT exemption information, where applicable
• Product reviews and feedback
• Information provided through enquiries, emails, telephone calls or appointments

Information Collected During Shop Consultations

We may collect information during shop consultations, including:

• Name
• Contact details
• Purchase history
• Wig style, colour and product preferences
• Consultation notes
• Information you choose to provide to help us recommend suitable products

This information helps us provide ongoing customer service, identify previous purchases and assist with future enquiries and repeat purchases.

VAT Exemption Information

Where customers apply for VAT relief, we may collect and retain information relating to their eligibility for VAT exemption, including completed declarations and supporting information required to process the claim.

CCTV Footage

CCTV images may be collected when individuals visit our premises. CCTV is used for security, crime prevention, protection of property and customer arrival monitoring. Further information about our use of CCTV is available in our CCTV Policy.

Information Collected Automatically

When you visit our website, we may collect:

• IP address
• Browser type
• Device information
• Website usage information
• Pages viewed
• Referring website
• Cookie information
• Geographic location data, where available

3. How We Use Your Information

We use your information to:

• Process and fulfil orders
• Deliver products and services
• Manage customer accounts
• Process payments
• Process VAT exemption claims and maintain records required for taxation, accounting and audit purposes
• Arrange appointments
• Respond to enquiries
• Provide customer support
• Maintain records of shop consultations and previous purchases to assist with future customer service, product identification and repeat purchases
• Improve our website and services
• Prevent fraud and maintain security
• Meet legal and regulatory obligations
• Send marketing communications where permitted

4. Our Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

Contract

To process and fulfil your orders, manage your account and provide customer services.

Legal Obligation

To comply with tax, accounting and consumer protection laws.

Legitimate Interests

To operate and improve our business, prevent fraud, maintain security, respond to enquiries and manage customer relationships.

Consent

Where required, such as for:

• Marketing emails
• Certain cookies and analytics tools
• Advertising technologies

You may withdraw your consent at any time.

5. Marketing Communications

If you have opted in to receive marketing communications, we may send you information about products, offers and services that may be of interest to you.

You may unsubscribe at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly

We do not sell your personal information to third parties.

6. Sharing Your Information

We may share your information with trusted service providers where necessary for our business operations. These may include:

• Shopware, our website platform
• Stripe, for payment processing
• PayPal
• Mailchimp, for email marketing
• Reviews.io, for customer reviews
• Google Analytics
• Google Ads
• Microsoft Advertising
• Meta, including Facebook and Instagram
• Delivery and courier companies
• Professional advisers, including accountants, insurers and legal advisers
• Other trusted service providers where necessary to operate our business

We only share the information necessary for the services provided and require appropriate security measures to protect your data.

7. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements.

8. Data Security

We implement appropriate technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure

Whilst we take reasonable steps to protect your information, no internet transmission can be guaranteed to be completely secure.

9. How Long We Keep Information

We retain personal information only for as long as necessary for the purposes for which it was collected. Further details of our retention practices are set out in our internal Data Retention Policy.

We retain personal information only for as long as necessary for the purposes for which it was collected and in accordance with our Data Retention Policy. Where legal, regulatory or legitimate business requirements apply, information may be retained for longer periods.

Payment card details are processed securely by our payment providers, such as Stripe and PayPal, and are not stored by Simply Wigs.

10. Your Rights

Under UK GDPR, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request transfer of your information to another organisation, where applicable
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided in this policy.

We may request information to verify your identity before responding to a request.

11. Cookies

Our website uses cookies and similar technologies.

For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage users to review their privacy policies.

13. Complaints

If you are unhappy with how we handle your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the:

Information Commissioner’s Office
The ICO is the UK’s independent authority for data protection matters.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on our website and become effective immediately upon publication.

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